Privacy & Policy - Thermomix UAE

Please read these regulations carefully. By continuing to use our website and submitting personal data to us, you consent to this Privacy Policy.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information when you visit our website, when you contact us, when you register with us or when you shop with us:

  • Information you provide to us when you complete the contact form on our website, including your name and title, your address, company information (if applicable) and contact information such as your telephone number and email address.
  • Information we request from you when you respond to offers or participate in surveys we conduct for research purposes, even if you do not need to respond.
  • Information that we may need about your visits to our website or when you call us, including technical information regarding the Internet Protocol (IP) address you use to connect your computer to the Internet, your login information on our website, browser details, operating system and platforms, Uniform Resource Locator (URL) information, products you viewed or searched for, response times to a web request, download errors, length of visits to certain pages, page interaction information, research methods, and any telephone numbers you use when you call us.
  • Information that we may receive from other sources when you use our websites or other services. In such cases, we will inform you that we may use the information we collect internally and link it to other information we collect on this website. We work closely with business partners and may receive information about you from them (for example, from demonstrators, subcontractors who provide technical, payment and delivery services, analysis service providers, information search service providers and credit bureaus).

We do not store credit card information and fully trust our payment service partners to provide secure payments to our customers.

In some cases, the information we collect may not personally identify you. This statistical information about our users surfing habits and patterns does not identify individuals.

COOKIES

By using a cookie file that is stored in your browser or on the hard drive of your computer, we may receive information about your general use of the Internet and the use of our website. Cookies contain information that is transferred to your computers hard drive. They help us improve our website and provide better and more personalized services. Some of the cookies we use are essential for the functioning of our website. Please refer to our cookie guidelines for details about the cookies we use and how they are used.

STORAGE AND PROCESSING OF YOUR PERSONAL INFORMATION

All information that you transmit to us is stored in our systems and may be processed and used by us. It may be transferred to and stored in a location within the European Economic Area where our hosting servers are located. They may also be transferred and stored outside the EEA and processed by employees who work outside the EEA for us or for one of our business partners or service providers. These employees may be responsible, among other things, for processing your order, payment details and providing services. By transmitting your personal data, you consent to this disclosure, storage or processing. We will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

In addition to our business partners who assist us in providing you with our products and services, your personal information will not be disclosed to any other third party unless required to do so by law.

Except as provided in this section or as required by law, we will use your Card/Account Details for payments only to process your order and will not disclose your Card/Account Details for payments to any third party.

USE OF YOUR INFORMATION

Information that we have collected or received from you may be used by us in the following ways:

  • To improve our products, services and website and to ensure that the content on our website is offered in the most effective way.
  • To provide you with information, products or services that you have ordered from us or that we feel may be of interest to you if you have requested or agreed to be contacted for these purposes.
  • To perform obligations arising from any contract entered into between you and us.
  • To enable you to use our interactive services if you wish.
  • To notify you of changes to our products or services.
  • For our own market research purposes (such as asking you to give us feedback on our products and services).
  • To administer our website and internal operations, including troubleshooting, security, data analysis, testing and statistical surveys.
  • To link to other information that we have collected or received from you and to use the linked information for the purposes set out above.

Please tick the appropriate box on the form we use to collect your information if you do not want your personal data or company contact information to be used for our marketing purposes or to provide you with information about special offers, third parties or other information that we think may be of interest to you.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties if:

  • We may sell or buy any part of the business or assets, and in such a case we may disclose your personal information to the potential seller or buyer of such part of the business or assets.
  • We are required to disclose or communicate your personal information in order to comply with any legal requirement or to enforce or apply our terms and conditions or to protect our rights, property and safety or the rights, property or safety of our customers and third parties. This includes exchanging information with other companies and organizations for fraud prevention and credit risk reduction purposes.

SECURITY

We are committed to the security of your personal data. To prevent unauthorized access, use or disclosure, we use reasonable physical, electronic and managerial procedures to protect and safeguard the information we collect online. Our security technologies and procedures are regularly reviewed to ensure their timeliness and effectiveness.

We will take all reasonable, necessary steps to ensure the secure handling of your personal information in accordance with this Privacy Policy.

Information you provide to us is stored on our security servers. Unfortunately, data transmission via the Internet is not completely secure. Although we take reasonable steps to protect your personally identifiable information, we cannot guarantee the security of all information transmitted to our website. any transmission is at your own risk.

You must keep confidential all personal security codes and passwords that we may provide (or that you choose) to you for access to certain parts of the Website and any instructions that we may provide to you to keep such information confidential and secure. Payment transactions are processed by our payment service partners through secure payment websites and comply with the Payment Card Industry Data Security Standard (PCI DSS). You should ensure that all payment transactions you make are made in a secure environment.

YOUR RIGHTS AND YOUR POWER OF DISPOSAL OVER YOUR INFORMATION

You have the right at all times:

  • To obtain access to the information we hold about you in accordance with the Federal Act of 19 June 1992 on Data Protection (DPA). A small fee may be charged to cover our expenses.
  • To request a rectification or updating of your data.
  • Request the removal of your data from our records.
  • Tell us that you do not want us to use your information for our own direct marketing purposes. We expressly do not transfer your personal data to third parties for direct marketing purposes.

To do this, please tick the appropriate box on the form(s) with which we collect your data or contact us using the contact button on our website.

Our website may from time to time contain links to and from the websites of our business partners and other third parties that may be of interest to you. If you follow a link to any of these web pages, you have left our website and should note that we have no control over these web pages. We do not assume any responsibility or liability for the security and privacy of any information you provide when you visit such websites. Please review the applicable privacy policy before submitting any personal information to such websites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time and therefore ask you to review this Privacy Policy periodically to stay informed of how we use and protect the information we collect. By continuing to use the Site, you consent to any updates we may make.